Frequently Asked Questions

To review a company’s DOT Safety Rating, visit the SAFER website and search by company name, USDOT number, or MC number. The U.S. Department of Transportation assigns safety ratings based on a company’s compliance with Federal Motor Carrier Safety Regulations. The highest rating is “Satisfactory,” while other possible ratings include “Conditional,” “Not Rated,” and “Unsatisfactory.” Tri-State Travel holds a DOT safety rating of Satisfactory. Our USDOT number is 104232.

Tri-State Travel carries $5 million of liability coverage required by the Federal DOT. We can provide you with a certificate of insurance specifying our coverage.

Since 1940, Tri-State Travel has been combining comfort and authenticity to bring you memorable travel experiences to the world's most desired destinations. Tri-State Travel is proud to offer a large fleet of deluxe and luxury motorcoaches. With our own safety director, maintenance crew and a staff of professionally trained drivers, you can be assured of a safe and enjoyable journey. No matter the size of your group or your destination, we can provide you with a comfortable, clean, modern coach any time.

We are pleased to offer 40 & 56 Passenger Deluxe or Luxe Motorcoaches.

Luxe motor coaches feature leather seating with more legroom, updated ambient lighting, and updated entertainment options, including HDMI-in.

Thanks to our rigorous preventative maintenance program, Tri-State Travel maintains a very low roadside failure rate. However, mechanical issues can still occur, even with new motor coaches. To minimize any inconvenience, we have strong connections with local and national carriers and have built longstanding relationships across the country. As members of the American Bus Association and Travel Alliance Partner, we can rely on support from fellow members.

Tri-State Travel requires a deposit equal to 25% of the charter price, and is due within 14 days of the contract date.

· Charters canceled 30 or more days prior to departure are subject to a full refund.

· Charters canceled 29-21 days prior to departure are subject to a 25% cancellation fee.

· Charters canceled 20-12 days prior to departure are subject to a 50% cancellation fee.

· Charters canceled 11-4 days prior to departure are subject to a 75% cancellation fee and charters canceled 3 days or less will forfeit all payments.

For trips booked within 30 days of departure, our sales staff will work with each group to ensure they have adequate time to promote their trip. Talk to your sales representative about individual situations that require extra attention. (Tour contracts to not apply to these policies)

Tri-State Travel also offers one-day and multi-day bus trips, extended guarantee departure tours, charter bus services, and group travel packages. We serve schools, universities, bank clubs, athletic teams, corporate conventions, weddings and other large groups in the Midwest. Tri-State Travel is a family owned business that began in 1940. We consistently go above and beyond the call-of-duty to assure your travel experience will be unforgettable and enjoyable. Our current fleet of top-of-the-line motorcoaches consistently ranks among the best in North America. Our fully escorted travel packages, for both individuals and groups, throughout Illinois, Iowa & Wisconsin, set the standard in luxury motorcoach travel.